Shipping policy

Siobain O’Brien offers worldwide delivery.

Paintings are usually dispatched within 3-5 business days. You will be notified by email when your painting has been dispatched.

Please note: If a painting requires varnishing before shipping an extra 2 weeks is required to make sure varnish has completely dried. You will be notified immediately by email upon purchase if this is the case.

Insurance

It is strongly advised that additional shipping insurance is purchased to safeguard your new original artwork investment. Shipping insurance can be purchased online by a number of providers and is up to the buyer to acquire.

Duties and Customs

Duties, custom fees, or any other associated fees are the responsibility of the buyer. 

Please check with your local post office or online for customs information including any fees that may be incurred on your end before purchasing. 

Siobain O’Brien is not responsible for any delays that may happen at customs.

Returns Policy

If you are at all unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem.

All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to Siobain O'Brien Art within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period.

Artwork Damaged in Transit

If you notice any damage to the box, please take a photo of the damage before you open the painting and open the box in front of the carrier who delivered it. Photograph any damage and email to siobainobrienart@gmail.com immediately. Be sure the carrier documents the damage.

Any returns accepted by our Customer service will issue a credit note or refund to the customer, only after inspecting the returned item.

Refunds or Exchanges

No refunds or exchanges on items unless item is damaged in shipping (proof of damage must be shown - see ‘Artwork Damaged in Transit’)

Special circumstances may allow for different return or exchange policies – you must discuss requirements with Siobain personally before purchasing.

Liability

Siobain O'Brien Art accepts no responsibility or liability for any losses, costs or expenses of whatsoever nature, consequential or otherwise, which arise from the use of the service, and/or from the use of any products purchased.

Contact

If you have any concerns regarding your order, please contact me siobainobrienart@gmail.com quoting your order number.